When you’re in the business of microfinance, you’re in the business of relationship building. Microfinance institutions (MFIs) must rely on a vast network of relationships between stakeholders - clients, lenders, donors, employees, etc – in order to provide financial services to the poor and fulfill their other objectives.
Pastor Boris Joaquin, World Vision’s Director of Publics in Ministry, shared his insight on how to exceed customers’ expectations with Community Economic Ventures, Inc (CEVI) during an intensive workshop. Forty-seven CEVI staff members, including branch managers, area managers, and top management, met at JJ’s Seafood in Tagbilaran City to discuss Customer Service 101.
To continue reading and see pictures from the event, check out my blog post on the Kiva Fellows Blog!
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