Social performance management (SPM) has become an increasingly important topic in the microfinance sector – concerned donors, funders, and individuals alike have been paying close attention to how microfinance institutions (MFIs) balance their financial and social goals. In order to get clients’ perspectives, our team at Community Economic Ventures, Inc. (CEVI) conducted focus group discussions (FGDs) with members across the 5 CEVI branches in the province of Bohol.
We developed interview guides/modules based on the CERISE SPI tool – creating questions and group exercises related to the following topics: products and services, policies, over-indebtedness, staff relations, feedback and communication, client benefits, community development and child well-being. Over a span of four days, our team was able to collect data and feedback from client groups to gain a better understanding of how CEVI is perceived by those it aims to serve.
To read more and see pictures, visit the Kiva Fellows Blog!
We developed interview guides/modules based on the CERISE SPI tool – creating questions and group exercises related to the following topics: products and services, policies, over-indebtedness, staff relations, feedback and communication, client benefits, community development and child well-being. Over a span of four days, our team was able to collect data and feedback from client groups to gain a better understanding of how CEVI is perceived by those it aims to serve.
To read more and see pictures, visit the Kiva Fellows Blog!
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