When you’re in the business of microfinance, you’re in the business of relationship building. Microfinance institutions (MFIs) must rely on a vast network of relationships between stakeholders - clients, lenders, donors, employees, etc – in order to provide financial services to the poor and fulfill their other objectives.
Pastor Boris Joaquin, World Vision’s Director of Publics in Ministry, shared his insight on how to exceed customers’ expectations with Community Economic Ventures, Inc (CEVI) during an intensive workshop. Forty-seven CEVI staff members, including branch managers, area managers, and top management, met at JJ’s Seafood in Tagbilaran City to discuss Customer Service 101.
To continue reading and see pictures from the event, check out my blog post on the Kiva Fellows Blog!
Showing posts with label kiva fellow. Show all posts
Showing posts with label kiva fellow. Show all posts
Monday, August 16, 2010
Wednesday, July 21, 2010
Introducing the latest Kiva Fellows!
Just completed training at Kiva headquarters in San Francisco and it's been quite an intense learning experience. I can't wait to put my skills and knowledge to use once abroad!
Kiva Fellows, Gabriel Francis and John Murphy (KF12) did a phenomenal job describing our week in their posts '37 New Brushes to Paint the World' and '12th Class Kiva Fellows Training Week Recap', respectively.
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| KF12 Ready for the field! Picture compliments of Eric Brandt. |
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